General terms and conditions of use is an e-commerce of the Alt-Shape brand for the sale of clothing and accessories owned by Tertex s.r.l. All those who purchase on the site, individuals or companies, in accordance with these General Conditions of Sale are to be considered as customers. These General Conditions of Sale regulate the sales of the products listed on the website, starting from the registration of the order. They are applied to sales via the Internet, telephone and e-mail.


Conditions and acceptance

The fact that the customer accepts the General Terms and Conditions before you confirm your order, automatically implies the acknowledgment and acceptance of these without reservation. These terms apply to the exclusion of all other clauses, except for all the special arrangements agreed upon in writing and signed by both parties. It is forbidden for the purchaser to enter false, and / or invented, and / or fictitious data, in the registration procedure necessary to activate the process for the execution of this contract and the related additional communications; personal data, phone number and e-mail address must be the only real personal data and not some other person and / or fantasy.

Change of sales conditions

Tertex s.r.l. reserves the unquestionable right to modify these General Conditions of Sale at any time.


Alt-shape is committed to presenting the essential characteristics of the products processed. The photographs illustrating the products may, in some cases, not be 100% identical to the product itself, for reasons related to the pursuit of design and color, without compromising its quality which will in any case equivalent if not improved.

All products on this site comply with the reference specific rules that regulate the distribution and use at EU and national level.

In addition, the active quality system in Alt-shape requires strict control of products that guarantee complete safety and high quality. For any other technical and / or regulatory information, or additional documentation, such as technical sheets or specific requests that the operator needs, our Customer Service is available to promptly provide all the answers. 


The prices shown on the site are expressed in euros and include VAT prices. All shipping costs are excluded. The prices shown on the site are subject to change at any time and without notice. They are also likely to change for reasons related to a product launch, promotions and sales.

Please note: all prices are subject to possible typing errors. 


When completing the order the customer is asked to:


1) fill in the form relating to personal data; It is important to specify the delivery address, telephone number and an e-mail address.


2) carefully read the form, in all its parts, before validating the order. Alt-shape is not held responsible in any case for errors inherent to an incorrect purchase and not notified, without taking any agreements by e-mail or fax, nor for errors related to the delivery of the package, deriving from information or data mistakenly entered by the customer, in the form for personal data.


3) report within the hour following the order made, any payment changes, products, or shipping address to avoid the occurrence of any errors.


4) choose the preferred payment method: 

   - Paypal:

It is the most known online payment system in the world that allows you to pay with maximum security, in real time. With Paypal, in fact, the merchant never sees the data of your credit card or account (which are encrypted with a special system), but only the payment received.

   - Credit cards:

It is also possible to pay with credit cards by filling out the proposed forms with the card data. Alt-Shape uses the MoneyBookers platform (Skrill) with which it is possible to use any enabled card, with the security that one of the safest and fastest payment methods of the network is used; moreover, the merchant cannot see the card data in any way.

Order confirmation

For all orders placed on the site, an e-mail will be sent automatically to the address indicated by the Customer in his data sheet.



Any copies of the sales invoice can be requested by sending an email to or downloaded on the page of your account.


Delivery times

Delivery depends on delivery address, for more information visit the shipping page. For any problems contact


Upon arrival of the package check that the same does not show signs of tampering. Otherwise accept the goods "with reserve". For any issue, contact customer service or send an email to No claim can be considered valid if reported after 15 (fifteen) days from receipt of the material. Complaints must be sent to Customer Service in writing (mail or e-mail). No material must be returned without our authorization. Authorized returns must be sent to us accompanied by the transport document indicating the number and date of the invoice for the original delivery. 

Diritto di recesso

Purchases on our site are subject to the discipline of Legislative Decree n. 185 of 22/05/1999, dictated in the matter of distance contracts, in cases where the delivery of the goods takes place at the domicile of the buyer, as these purchases are perfected outside the business premises. The consumer has the right to withdraw from the contract without any penalty within the term of 15 (fifteen) days from receipt of goods. For the start of this evaluation period, the date indicated on the delivery note will be used. To exercise this right, the customer must send to Alt-Shape a written notice to that effect, via registered letter or e-mail (e-mail) with receipt, addressed to Tertex s.r.l. Viale Giovanni Bovio 88 - 64100 Teramo, Italy. Once we have received the notice of withdrawal, Alt-shape will immediately notify the customer both by e-mail and by telephone to return the goods with the simple care to indicate on the package their data such as first name, address and telephone number. The goods must reach us within the deadline of fifteen working days. The product must be returned to Tertex s.r.l. Viale Giovanni Bovio 88 - 64100 Teramo, Italy in perfect condition, packed in its original packaging and complete in its entirety and any accessories and documentation (tax receipt or invoice).

The right of withdrawal applies EXCLUSIVELY to the final consumer. Therefore they are excluded companies and professionals with VAT number.

In the event of termination of this contract, all payments made to us will be reimbursed, including delivery costs (with the exception of additional costs resulting from any choice of a type of delivery other than the least expensive type of standard delivery from us offered), without undue delay and in any case no later than 15 days from the day on which we are informed of the decision to withdraw from the contract. These refunds will be made using the same payment method used for the initial transaction, unless otherwise expressly agreed; in any case, no costs will be incurred as a consequence of such reimbursement. The reimbursement may be suspended until the receipt of the goods or until the consumer demonstrates that he has sent back the goods, if earlier. Please return the goods or deliver them to Tertex s.r.l. Z.I. Campovalano 64012 Campli (TE) Italy, without undue delay and in any case within 15 days from the day on which the withdrawal from the contract was announced. The deadline is met if you return the goods before the expiration of the 15-day period. The costs of returning the goods will be at our charge if you use the return documents in your account.

Return of goods:
Alt-shape recommends to use the insured shipment. If the returned goods are found in any way used even in very small percentage, it will be verified its entirety, and in the case in which a missing percentage occurs the product will be fully paid by the Customer.

In the event that the Customer wishes to exercise the right of withdrawal, he must inform Alt-Shape by sending a registered letter or e-mail with receipt to our address, containing:

    * the manifestation of willingness to make use of the benefits granted by the law

    * indication of the product / products ordered

    * the details of the order document and the data relating to the bank account with which the payment was made (bank, reference agency, number of shares).

The right applies to the product purchased in its entirety: it is not possible to exercise the right of withdrawal only on part of the product purchased.

Under the reservation of compliance with the conditions of the previous point (return of goods), the customer will be reimbursed for a maximum amount corresponding to the value of the product. Alt-Shape will refund the above within 30 (thirty) working days after receiving the goods.


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